Claims Operations Analyst (contract till year end)

Location: Singapore River, Singapore
Contract Type: Contract
Specialisation: Contracting
Salary: S$3000 - S$4200 per month
REF: BBBH233894_1562052963


  • Support the Head of Claims Ops by:
  • Collaborating with other key leaders in the APAC region to develop and maintain timely and high quality reporting and data that will support the wider business aims
  • Leading transformational and other projects, supporting the business by planning, developing and driving continuous improvement across the organization.
  • Ensuring efficient and effective operating business processes, including the identification of risks, strengths and weaknesses, evaluation and implementation of operational improvements including service and quality.
  • Development of robust business readiness, communication, training material, process documentation and procedural guidelines.
  • Delivering rapid cycle change and improvements within strict timeframes
  • Managing weekly APAC inventory, Control and Governance around Shared Services and Delegated Arrangements and other weekly control reports.
  • Adhering to PMO claims governance frameworks including support of executive reporting.


  • Minimum experience of 3+ years in similar role
  • Excellent verbal and written communication and presentation skills
  • Quickly grasps interdependencies of projects and issues, impact level of planned change on operations, severity of issues coming up and affecting operations
  • Structured work methodology and pragmatic approach to issue resolution; able to interpret complex business scenarios and identify potential solutions
  • Strong track record and experience in business transformation and process improvement projects
  • Strong business process and continuous improvement skills
  • Project management facilitation experience, leading bringing a bespoke piece of work or work stream through the project development life cycle. Strong project management skills, can handle and manage multiple tasks
  • Substantial experience reviewing and analyzing data to provide business insights and measure performance
  • Experience in business readiness and change management deployment approaches
  • Excellent knowledge of MS Excel, Word and PowerPoint ; must have worked with huge data set
  • Insurance knowledge especially claims, macro writing and MS-Access knowledge preferred

If you are interested in the role above, email your updated resume to

We regret that only shortlisted candidates will be notified.

Licence Number: 10C5117
EA registration Number R1439496