Customer Assurance Executive

Location: Singapore
Contract Type: Permanent
Specialisation: Insurance
Salary: Negotiable
REF: BBBH245208_1611806236

Key Responsibilities: -

  • Effective handling of all customers interactions (face-to-face meetings, tele-communications, and written communications)
  • Effective liaison with internal and external stakeholders that supports investigation and service recovery
  • Independently assess each complaint based on its merits and resolve complaints within stipulated turnaround time
  • Manage challenging complainants including communication of investigation findings and outcome
  • Preparation of case documentation for the Company at FIDReC mediation and adjudication hearings
  • Manage the operations of customer surveys and call-backs
  • Handle inbound call and email enquiries


The ideal candidate will possess the following:

  • Tertiary qualification
  • At least 3 years' experience in Complaints Management in the Financial Services Sector
  • At least 5 years' experience in handling customer interactions
  • Excellent written and communication skills (mandatory due to the nature of the role)
  • Professional insurance qualifications (highly desirable)
  • CMFAS Module 5,9,9A,8,8A and HI (highly desirable)
  • Decision making, problem solving & analytical skills
  • Detail oriented
  • Stakeholder management skills
  • The initiative, drive, and ability to work independently and in a team.

If you believe you fit the requirements for the role, please click APPLY NOW or drop an email to cheryl.poh@ambition.com.sg. Only shortlisted candidates will be notified.


Data provided is for recruitment purposes only Business Registration Number: 200611680D. Licence Number: 10C5117 EA Personal Registration Number: R1874269.
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