Customer Experience - Senior Manager

Location: Singapore
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: Negotiable
REF: BBBH242536_1590989278

A leading insurance firm is currently looking to hire a Senior Manager within their Group Customer Experience team.

As the firm is placing a heavy focus on customer experience at the moment, this is a newly created headcount, and will have a regional remit. The candidate will be tasked with the transformation of Customer experience, ultimately leading to an increase in customer satisfaction and brand loyalty.

A successful candidate must have the following:

  • At least 6 years' experience in Customer Experience/ Design thinking/ Customer journeys
  • Understanding and experience with AGILE, project management, change management
  • Experienced in managing cross functional teams
  • Good understanding and experience across the SEA region

If you believe you fit the requirements for the role, please click APPLY NOW or drop an email to

Data provided is for recruitment purposes only. Business License Number: 200611680D. EA Registration Number: R1656980