Customer Experience - Senior Manager

Location: Singapore
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: Negotiable
REF: BBBH242536_1590989278

A leading insurance firm is currently looking to hire a Senior Manager within their Group Customer Experience team.

As the firm is placing a heavy focus on customer experience at the moment, this is a newly created headcount, and will have a regional remit. The candidate will be tasked with the transformation of Customer experience, ultimately leading to an increase in customer satisfaction and brand loyalty.

A successful candidate must have the following:

  • At least 6 years' experience in Customer Experience/ Design thinking/ Customer journeys
  • Understanding and experience with AGILE, project management, change management
  • Experienced in managing cross functional teams
  • Good understanding and experience across the SEA region

If you believe you fit the requirements for the role, please click APPLY NOW or drop an email to Ethel.ching@ambition.com.sg

Data provided is for recruitment purposes only. Business License Number: 200611680D. EA Registration Number: R1656980

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