Customer Segment Manager, Retail Banking (6 month contract)

We are assisting our client to look for a candidate who is willing to take on a 6 month contract, and has the relevant experience in retail banking support functions.

The purpose of this role is to support the Regional Segments Head on retail banking segments across a variety of disciplines. This includes driving customer growth, increase product penetration, improve segment profitability while ensuring optimal operating efficiency.

Key Responsibilities:

• Responsible for supporting across all segment pillars - Acquisition, Engagement, Value Proposition, Brand and Portfolio Management - for retail banking customer segments.
• Deliver MIS to drive focus and line of sight on key drivers
• Analyse the P&L and segment financials in order to grow our qualified customer base.
• Support the implementation and management regional strategies and portfolio actions to deepen customer portfolio and deliver profitable revenue growth, working with country teams, and key regional parties such as S&D, Digital, Finance, BP&A, products, regulatory functions and O&T.
• Work closely with internal key stakeholders and external partners to enhance existing acquisition programs, engagement activities and perform portfolio management reviews to deliver a best in class segments proposition.
• Deliver forecasts and reporting around key segment drivers and metrics to regional retail management to facilitate decision making.
• Review competition offering in order to ensure value added features and 'best-in-class' client experience in order to support the Regional Segments Head.
• Contribute to a remarkable end-to-end client experience with strategy to drive customer satisfaction and improve NPS Score.
• Ensure overall risk control with full adherence to all laws and regulations and the group's policies and procedures.

Knowledge/Experience:

• Up to 10 years of prior experience in Retail Banking, Cards, Marketing or Digital delivery
• Broad consumer bank experience across a large multinational matrixed Financial Services firm
• Experience in preparing presentations for senior level management
• Business management experience - a specialisation in financial management, management consulting, economics or engineering would be a plus.

Qualifications:

• Strong business qualifications across any of the following fields accounting / financial management, management consulting, economics, marketing or engineering.

Competencies:

• Excellent interpersonal skills to deal with a staff of all levels across the firm.
• Ambitious and hard working
• Willing to learn
• Be a team player
• Positive and pro-active attitude

Suitable candidates are encouraged to send your resume in MS Word format to cindy.tan@ambition.com.sg.

Business Registration Number: 200611680D | Licence Number: 10C5117 | EA Personnel Registration Number: R1109257