Customer Service

Location: Tuas, Singapore
Contract Type: Permanent
Specialisation: Supply Chain & Procurement
Salary: S$4000 - S$5000 per month + bonus
REF: AS00044786_1500605254

One of our client, a pharmaceutical company is looking for a Customer Service, Chinese speaking to deal with clients in Asia. You will have the responsibility of order management and maintaining excellent customer service for South East Asia.

Your main responsibilities:

  • Process and manage orders end to end from creation of purchase order to delivery of shipment to destination, ensuring timely and accurate transaction/shipment completion
  • Monitor and resolve transaction issues. Work with Service Providers to improve turnaround time and service level
  • Act as a single point of contact for operational issues and resolutions. Undertake pro-active communication to strengthen business relationship with customers and internal stakeholders
  • Participate in cross functional/global initiatives/projects. Perform user acceptance test and/or facilitate regional readiness activities.
  • This position works closely with other functional teams and freight/logistics providers for daily operations
  • Support the sales team's function especially when the sales persons are travelling
  • Support continuous process improvement to deliver the best in class service and solutions

To qualify, individuals must possess:

  • Minimum Diploma, preferably Bachelor Degree, in Supply Chain, Business
  • Knowledge in the Pharmaceutical, Healthcare, FMCG is an advantage
  • Team player with good communication and negotiation skills, meticulous with eye for details
  • Minimum 4 to 5 years of customer service and sales support
  • Chinese speaking is an advantage to deal with Customers in Asia
  • Strong Experience with Excel

APPLY NOW quoting reference: AS00044786 - clementine.dupuis@ambition.com.sg
Data provided is for recruitment purposes only. Business License Number: 200611680D. EA Registration Number: R1657991
Regrettably, only shortlisted candidates will be notified.