Customer Service Executive

Are you a results-driven professional with a passion for customer service and supply chain management? My clients within the Medical Device industry are seeking a Supply Chain Customer Service Specialist to join our dynamic Supply Chain team. In this role, you will be responsible for managing the creation, fulfillment, and returns of Distributor/Customer orders, ensuring high levels of customer satisfaction and operational efficiency.



Key Responsibilities

• Order Management: Review and enter Sales Orders into the system.
• Order Holds/Blocks: Manage and direct Customer order holds/blocks to relevant parties for timely release.
• Pick List Management: Manually release pick lists to 3PL for Customer orders when necessary.
• Returns Management: Initiate returns and create return merchandise authorization.
• Fulfillment Coordination: Work with 3PL to ensure order fulfillment - on time in full (OTIF).
• Documentation Support: Assist Customers with required import documentation and work with 3PL on export documentation.
• Backorder Communication: Advise Customers on backorders and expected fulfillment timelines.
• Order Review: Conduct weekly reviews of open orders and update scheduled ship dates (SSD) as necessary.
• Inventory Allocation: Support allocation for items in tight supply.
• Customer Master Management: Create and update Customer Master records.
• Complaint Resolution: Manage and direct customer complaints to relevant parties.
• Order Placement: Liaise with Customers on order placement as per the demand plan.
• KPI Management: Measure, monitor, and report Customer OTIF performance to key stakeholders.
• Process Improvement: Drive continuous improvement of order placement processes.

Experience:

• Minimum of 5 years in Supply Chain Customer Service operations managing customers from different countries in the Asia Pacific.
• Experience interacting with cross-functional teams and working with all levels of management.
• Experienced and good understanding of ERP software.

If you are a dedicated professional with a knack for customer service and supply chain operations, we would love to hear from you. Please click APPLY NOW or drop your CV to Natassha.jham@ambition.com.sg


Data provided is for recruitment purposes only. Business License Number: 10C5117. EA Registration Number: R1544135 - Regrettably, only shortlisted candidates will be notified

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer SGD1,000 or SGD350 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.sg/refer-a-friend