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Customer Service Executive (Lv2 CS) | Automotive | Up to 3.8k

Job description

Job Responsibilities:

  • Professionally and promptly respond to customer queries and feedback through diverse communication channels, including telephone, email, social media, letters, and in-person interactions.

  • Manage escalated cases from call centers, service centers, sales departments, and HQ, collaborating with relevant managers for resolution.

  • Ensure the accuracy and completeness of customer information by promptly updating the database system.

  • Actively participate in the data cleansing process to eliminate duplicates and redundant information in the database system.

  • Maintain and update customer accounts using the company's Smart Apps.

  • Support the marketing team by ensuring up-to-date data for ad-hoc marketing SMS/Email Blasts related to events.

  • Prepare mass-mails for Aftersales Promotions, Recall Announcements, and other relevant communications.

  • Monitor the progress of call center agents in handling customer calls.

  • Extract and prepare data for analysis related to call center performance.

Job Requirements:

  • Possess a minimum of GCE 'O' level/Diploma with at least 5 years of experience in customer service. (Automotive Industry will be a plus)

  • Demonstrate independence, initiative, and proficiency in English.

  • Ability to work effectively with other departments.

How to Apply: If you meet the above qualifications and are ready to take on this exciting opportunity, please submit your resume to

Business License Number: 10C5117. EA Registration Number: R22106407

- Regrettably, only shortlisted candidates will be notified.

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