Customer Service Executive (Lv2 CS) | Automotive | Up to 3.8k

Job Responsibilities:

• Professionally and promptly respond to customer queries and feedback through diverse communication channels, including telephone, email, social media, letters, and in-person interactions.

• Manage escalated cases from call centers, service centers, sales departments, and HQ, collaborating with relevant managers for resolution.

• Ensure the accuracy and completeness of customer information by promptly updating the database system.

• Actively participate in the data cleansing process to eliminate duplicates and redundant information in the database system.

• Maintain and update customer accounts using the company's Smart Apps.

• Support the marketing team by ensuring up-to-date data for ad-hoc marketing SMS/Email Blasts related to events.

• Prepare mass-mails for Aftersales Promotions, Recall Announcements, and other relevant communications.

• Monitor the progress of call center agents in handling customer calls.

• Extract and prepare data for analysis related to call center performance.

Job Requirements:

• Possess a minimum of GCE 'O' level/Diploma with at least 5 years of experience in customer service. (Automotive Industry will be a plus)

• Demonstrate independence, initiative, and proficiency in English.

• Ability to work effectively with other departments.

How to Apply: If you meet the above qualifications and are ready to take on this exciting opportunity, please submit your resume to Joseph.Cho@ambition.com.sg

Business License Number: 10C5117. EA Registration Number: R22106407

- Regrettably, only shortlisted candidates will be notified.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer SGD1,000 or SGD350 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.sg/refer-a-friend