Customer Service Manager (1 year contract)
My client is looking for a Customer Service Manager on a 1 year contract.
- Management and month-end responsibilities
- Lead and provide guidance to the Customer Service Team
- Assist in management reports whenever required
- In charge of CS month-end closing activities to ensure closing is completed within stipulated time frame
- Daily operation
- Manage order to cash process for assigned accounts including purchasing and logistics functions for AP region
- Check all external documentation from vendors to ensure correctness
- Arrange container bookings with forwarder, prepare and submit necessary shipping documents to customers in a timely manner
- Work closely with Vendors to fulfil customers' orders requirements
- Provide timely feedback to customers' inquiry, disputes and complaints
- Back orders management
- Source/review and negotiate for better freight charges and services whenever necessary
- Work independently on SAP ECC6 system for SD/MM including stock and pricing check.
- Support marketing activities whenever required (e.g. Cash Sales/E-commerce, etc)
- Provide support to Finance team on sales verification and reconciliation activities
- Updating Sales and Plant data in the Product set up process through ITMDS
- Be proactive in the upcoming B2B project
- Other ad-hoc duties assigned by the management
Required skills and experiences
- Min 10 years of customer service experience in similar role with at least 3 years of leadership skills
- SAP ECC6 knowledge is a plus
- Incoterm, DG regulations and import knowledge in APAC would be a real advantage
- Excel expert
- Good interpersonal, communication and interpersonal skills
- Ability to work with various internal and external stakeholders in a fast-growing environment
If you believe you fit the requirements for the role, please click APPLY NOW or you can email your CV to Natasha.email@example.com
Data provided is for recruitment purposes only. Business License Number: 10C5117. EA Registration Number: R1544135 - Regrettably, only shortlisted candidates will be notified.
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