Customer Service Manager (1 year contract)

Location: Singapore
Contract Type: Contract
Specialisation: Supply Chain & Procurement
Salary: S$5000.00 - S$6000.00 per month
REF: BBBH236705_1568626044

My client is looking for a Customer Service Manager on a 1 year contract.

Main Responsibilities

  • Management and month-end responsibilities
    • Lead and provide guidance to the Customer Service Team
    • Assist in management reports whenever required
    • In charge of CS month-end closing activities to ensure closing is completed within stipulated time frame
  • Daily operation
    • Manage order to cash process for assigned accounts including purchasing and logistics functions for AP region
    • Check all external documentation from vendors to ensure correctness
    • Arrange container bookings with forwarder, prepare and submit necessary shipping documents to customers in a timely manner
    • Work closely with Vendors to fulfil customers' orders requirements
    • Provide timely feedback to customers' inquiry, disputes and complaints
    • Back orders management
    • Source/review and negotiate for better freight charges and services whenever necessary
    • Work independently on SAP ECC6 system for SD/MM including stock and pricing check.
    • Support marketing activities whenever required (e.g. Cash Sales/E-commerce, etc)
    • Provide support to Finance team on sales verification and reconciliation activities
    • Updating Sales and Plant data in the Product set up process through ITMDS
  • Project
    • Be proactive in the upcoming B2B project
    • Other ad-hoc duties assigned by the management

Required skills and experiences

  • Min 10 years of customer service experience in similar role with at least 3 years of leadership skills
  • SAP ECC6 knowledge is a plus
  • Incoterm, DG regulations and import knowledge in APAC would be a real advantage
  • Excel expert
  • Good interpersonal, communication and interpersonal skills
  • Ability to work with various internal and external stakeholders in a fast-growing environment

If you believe you fit the requirements for the role, please click APPLY NOW or you can email your CV to

Data provided is for recruitment purposes only. Business License Number: 10C5117. EA Registration Number: R1544135 - Regrettably, only shortlisted candidates will be notified.