Customer Service Manager (1 year contract)

Location: Singapore
Contract Type: Contract
Specialisation: Supply Chain & Procurement
Salary: S$5000.00 - S$6000.00 per month
REF: BBBH236705_1568626044

My client is looking for a Customer Service Manager on a 1 year contract.

Main Responsibilities

  • Management and month-end responsibilities
    • Lead and provide guidance to the Customer Service Team
    • Assist in management reports whenever required
    • In charge of CS month-end closing activities to ensure closing is completed within stipulated time frame
  • Daily operation
    • Manage order to cash process for assigned accounts including purchasing and logistics functions for AP region
    • Check all external documentation from vendors to ensure correctness
    • Arrange container bookings with forwarder, prepare and submit necessary shipping documents to customers in a timely manner
    • Work closely with Vendors to fulfil customers' orders requirements
    • Provide timely feedback to customers' inquiry, disputes and complaints
    • Back orders management
    • Source/review and negotiate for better freight charges and services whenever necessary
    • Work independently on SAP ECC6 system for SD/MM including stock and pricing check.
    • Support marketing activities whenever required (e.g. Cash Sales/E-commerce, etc)
    • Provide support to Finance team on sales verification and reconciliation activities
    • Updating Sales and Plant data in the Product set up process through ITMDS
  • Project
    • Be proactive in the upcoming B2B project
    • Other ad-hoc duties assigned by the management

Required skills and experiences

  • Min 10 years of customer service experience in similar role with at least 3 years of leadership skills
  • SAP ECC6 knowledge is a plus
  • Incoterm, DG regulations and import knowledge in APAC would be a real advantage
  • Excel expert
  • Good interpersonal, communication and interpersonal skills
  • Ability to work with various internal and external stakeholders in a fast-growing environment

If you believe you fit the requirements for the role, please click APPLY NOW or you can email your CV to Natasha.mehta@ambition.com.sg

Data provided is for recruitment purposes only. Business License Number: 10C5117. EA Registration Number: R1544135 - Regrettably, only shortlisted candidates will be notified.