Customer Service Officer

Our client is a leading paper and board packaging manufacturer. They are now keen to look for a Customer Service Officer to provide service and support to the sales team and regional customers.

Job Responsibilities:

• Process calls and e-mail orders to provide high levels of customer service from order to delivery
• Be the first point of contact for customer enquiries, address requests and develop solutions
• Promote products and services to customers and advise customers of prices and conditions
• Maintain and update the database
• Make outbound calls to existing customers
• Achieve sales targets
• Monitor inventory movement to ensure consistency of supply and provide monthly forecast reports
• Arrange dispatch of products and/or product information to clients
• Close collaboration with the sales team
• Process invoices and sales orders
• Co-ordinate with supply chain, factory, and logistics partner on delivery related matters

Qualifications:

• Good communication skills and ability to establish relationships with stakeholders
• Strong personal accountability and integrity
• Strong computer and data management skills
• Willingness to persevere until the solution is achieved

If you believe you fit the requirements for the role, please click Apply now. Alternatively, you can email your CV to Gloria.Xu@ambition.com.sg. Only shortlisted candidates will be notified.

Data provided is for recruitment purposes only. Business License Number: 10C5117. EA Registration Number: R1879945. Business Registration Number: 200611680D.