Customer Service

Location: Singapore,
Contract Type: Permanent
Specialisation: Supply Chain & Procurement
Salary: S$4500.00 - S$5500.00 per month + bonus
REF: AS00042284_1488158348

New position

One of our client, a multinational chemical company is looking for a Customer Service, Fench speaking. You will have the responsibility of order management and maintaining excellent customer service for Singapore and Africa.

Your main responsibilities:

  • Process and manage orders end to end from creation of purchase order to delivery of shipment to destination, ensuring timely and accurate transaction/shipment completion
  • Monitor and resolve transaction issues. Work with Service Providers to improve turnaround time and service level
  • Act as a single point of contact for operational issues and resolutions. Undertake pro-active communication to strengthen business relationship with customers and internal stakeholders
  • Participate in cross functional / global initiatives/projects. Perform user acceptance test and/or facilitate regional readiness activities.
  • This position works closely with other functional teams and freight/logistics providers for daily operations
  • Assist in the development of processes, controls and documentation
  • Support continuous process improvement to deliver the best in class service and solutions.

To qualify, individuals must possess:

  • Minimum Diploma, preferably Bachelor Degree, in Business/Logistics/Supply Chain
  • French speaking is a requirement to be able to communicate with North Africa market
  • Very good level in English and French is a must to liaise with the clients in Africa
  • Minimum 6 years of customer service and supply chain experience, preferably in chemical industry
  • Strong Experience in SAP MM / SD module

APPLY NOW quoting reference:AS00042284 -
Data provided is for recruitment purposes only.
Business License Number: 200611680D. EA Registration Number: R1657991
Regrettably, only shortlisted candidates will be notified.