Customer Success Manager (CPG/Retail) $7K

Location: Singapore, Singapore
Contract Type: Permanent
Specialisation: Sales & Marketing
Salary: S$6000 - S$7000.00 per month
REF: BBBH218490_1516684989

Job Description - Customer Success Manager

Customer Success Manager Reporting into the Head of Customer Success, APAC, the Customer Success Manager (CSM) will assume customer responsibility from the Project Manager. The CSM will proactively manage customer relationship, including face-to-face visits, periodic calls, customer health tracking and communication. The successful candidate will proactively manage and report customer health on an ongoing basis including ensuring accuracy, meeting reporting SLA, monitoring usage statistics, etc. The successful candidate will be required to fully execute Migration and Upsell projects, engages Account Manager when commercial opportunity arises as well as engages business Support on escalation or customer dissatisfaction.

Skills and Requirements

  • Min BSc in Computer Science or equivalent
  • Min 5 years of experience in a senior client facing role in a Retail/CPG/FMCG market - advantage
  • Ability to demonstrate Leadership and communication skills
  • Possesses strong business acumen
  • Possess PM skills - managing issues, scope, risk, and timeline
  • Ability to motivate & influence the customer and internal team members
  • Ability to effectively resolve conflicts
  • Proactively manages and holds oneself accountable for the success of the customer experience
  • Highly result oriented, organized and efficient
  • Experienced in software delivery lifecycle

Contact Serena Liu on (65) 6854 5626 or click APPLY NOW


Data provided is for recruitment purposes only.
Business License Number: 200611680D. EA License Number: R1104492