Customer Success(SaaS)

Job Description

Manage a portfolio of SEA clients throughout the entire customer lifecycle, from onboarding to renewal
Drive product adoption, monitor customer health, and conduct regular quarterly business reviews
Lead renewal discussions and support retention planning and forecasting
Partner closely with Sales to identify and deliver upsell and cross-sell opportunities
Serve as the primary escalation contact for key strategic accounts when required
Ensure accurate CRM data management and reporting of customer health metrics
Contribute to regional growth and expansion initiatives

Bachelor's degree in Business, Marketing, Information Technology, or a related discipline
Minimum of 3 years' experience in Customer Success, ideally within a SaaS or technology environment
Strong communication, presentation, and interpersonal skills; proficiency in both English and Chinese is preferred as you need to engage with Chinese-speaking candidates
Solid analytical and problem-solving abilities, with a proactive approach to identifying and addressing customer needs
Self-motivated with the ability to work independently, manage multiple priorities, and meet deadlines