Dynamics 365 CRM Specialist- Team Lead

We are partnering with a leading organization that is looking for a CRM Support Team Lead to oversee their Microsoft Dynamics CRM platform and support a growing user base. This role is ideal for someone who enjoys both leadership and hands-on problem-solving - managing a small team, resolving system issues, and driving continuous improvements in CRM operations.

Key Responsibilities

• Lead and mentor a small team (2-3 members) responsible for Level 1 and Level 2 support for Microsoft Dynamics CRM.
• Manage and prioritize incoming issues, ensuring timely resolutions and clear communication with business stakeholders.
• Perform root cause analysis for system errors, performance bottlenecks, and integration issues.
• Collaborate with vendors to troubleshoot, test, and validate fixes, ensuring solutions meet business requirements.
• Manage system configurations, including roles, permissions, and security settings.
• Support integration troubleshooting (APIs, HR, HubSpot, legacy systems, etc.).
• Conduct UAT testing for new releases or system enhancements.
• Maintain documentation, known issues, and troubleshooting guides.
• Provide training and guidance to end users on new features or best practices.

Technical Skills & Experience

• Strong experience with Microsoft Dynamics CRM (Dynamics 365 preferred).
• Hands-on knowledge of .NET, C#, SQL, and Power Platform (Power Automate, Power BI).
• Familiarity with Postman, Azure DevOps, and web servers (IIS, Nginx) is a plus.
• Understanding of networking, cybersecurity, and web technologies (JavaScript, HTML, CSS, jQuery) preferred.

Ideal Profile

• Bachelor's degree in Information Technology, Computer Science, or related discipline.
• Minimum 5 years of experience in CRM systems support, including team leadership exposure.
• Strong stakeholder and vendor management skills.
• Analytical thinker with a proactive, "can-do" attitude.
• Customer-centric, collaborative, and able to thrive under tight deadlines.