IT Infrastructure Support (12 months contract)

Location: Singapore, Singapore
Contract Type: Contract
Specialisation: Technology Contracting
Salary: S$3000 - S$4000 per month
REF: BBBH230249_1550135274

Fresh graduates with some internship experience are welcome to apply!

If you are hungry to learn, possesses the scripting knowledge from university or internship or if you have a year of working experience in IT infrastructure support, write in today with your CV attached. This is a global technology firm we are working with, they provide an excellent environment for on-the-job training and and working with talented people in the organisation with diverse culture and background.


Infrastructure Support

  • Perform tier 1, "smart-hand", test and troubleshooting activities on cabling, network and infrastructure
  • Perform routine check of Smart Connect (Workstation & Meeting Room) and Skype for Business/Teams devices to ensure good working condition. Work with RE&F for necessary maintenance.
  • Manage and support infrastructure operations
  • Escalate and work with corporate support teams to fix incident timely
  • Work with RE&F and onsite printer technician to support print service
  • Project-manage local project

Leadership Meeting and Users Support

  • Coordinate and provide support to leadership meetings, critical business meetings and regional all-hands
  • Work with regional/global peers in supporting leadership meetings and critical business meetings
  • Work with Tech Link Technician, AV Link Technician and helping each other to get things done
  • Provide business leader support (VPs, GM and directors)

Enterprise Voice and Telephony Support

  • Work with Enterprise Voice team and Telecom/Telephony team provide telephony support
  • Be accountable to ensure support team fixes issues on timely basis

AV and Conferencing Room Support

  • Provide recommendation, assistance and support to users to use the right technologies and solutions to conduct meetings, training and other events
  • Oversee support and ensure all the AV equipment in all conference rooms work properly
  • Proactively and accountable to work with RE&F and AV Support team for project implementation and fixing faulty equipment

Site and User Support

  • Provide required IT support to enable smooth new hire onboarding
  • Manage and monitoring team's common mailbox
  • Process monthly telecommunications bills and document invoice entries
  • Perform RFQ, raise purchase orders and follow-up on delivery status
  • Asset tagging, organize and maintain a list of IT inventories

Process Improvement

  • Proactively work with IT Manager to automate, streamline and improve existing process or implement new process to improve efficiency and effectiveness
  • Perform process documentation


Job Requirements

  • Possesses strong communication, negotiation skills and user-oriented
  • Ability to work with people with diverse cultures and thinking
  • Possesses positive attitude and initiatives to work with relevant parties to improve processes and fix issues
  • Ability to demonstrate strong user focus to deliver excellent service to users, investigate and taking action to meet users' needs
  • Ability to think out-of-the-box, being agile and dealing with ambiguity
  • Ability to work under minimum supervision and committed to deliver results
  • Understanding Telephony and Networking technologies
  • Possesses scripting and application development knowledge and experience
  • Demonstrated work experience in end user support environment

If you fit the bill, do write in with your CV attached to cindy.tan@ambition.com.sg. Please note that only shortlisted candidates will be contacted.

Business Registration Number: 200611680D | Licence Number: 10C5117 | EA Personnel Registration Number: R1109257