Operations & People Lead

Location: Singapore
Contract Type: Permanent
Specialisation: Technology
Salary: S$13000.00 - S$15000.00 per month + bonus
REF: BBBH242176_1588498434

Key Responsibilities

  • Collaborate with the Head of Operations in setting and driving organizational vision, culture, operational strategy, and hiring needs
  • Translate strategy into actionable goals for to implement organization-wide goal setting, performance management, and annual operating planning
  • Design, optimize and establish strategies to engage, retain and maintain good relationships with partners and clients
  • Help foster company-wide culture of customer success
  • Develop customer success strategies optimise for customer retention and happiness
  • Oversee employee productivity and focus on building a high-performance, inclusive team culture to ensure that organisational needs are met
  • Ensure effective talent acquisition, professional development, performance management, and retention
  • Prepare reports for key decisions by Board (e.g. budget for product)
  • Attract, lead and retain a team of world-class venture team to support scale up of the venture
  • Understand and advise on customer support functions, in collaboration with the product and sales team to drive product improvement and adoption
  • Work closely with finance to manage the overall profit and loss books for the venture

Ideal Candidate Requirements

  • Bachelors' degree in Business Development, Finance, Commerce or any other related field
  • 7+ years of experience running and scaling start-ups' operations
  • 5+ years leading a team of operations associates in a fast-paced start-up environment
  • Well-versed in operations, customer support, finance, people, and legal
  • Extreme attention to detail and deadline management
  • Broad base of knowledge spanning strategy and business development, product management, engineering, operations, design and agile/lean development practices
  • Confidence in creating and managing culture in a fast-growing and moving environment
  • A great communicator who always finds the right angle for different target audiences
  • Experience working with decentralised, cross-functional teams will be a plus