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Operations Manager

Job description

My clients who are in the freight forwarding industry is seeking an experienced Operations Manager to lead and manage end‑to‑end air and sea freight export/import operations. This role is critical in ensuring operational excellence, regulatory compliance, and exceptional customer experience while leading and developing a high‑performing operations team. The role will be based in Bangkok with a well known company who is setting up a new operation in Thailand.

Operations & Compliance

  • Lead and manage day‑to‑day Air and Sea Export & Import operations to ensure efficiency, accuracy, and service excellence.
  • Oversee the end‑to‑end shipment process, ensuring correct, complete documentation in line with internal SOPs and industry regulations.
  • Ensure full compliance with customs regulations, export/import procedures, and trade documentation requirements.
  • Track shipments closely and provide timely status updates, proactively communicating delays or issues to customers and overseas offices.

Reporting & Process Improvement

  • Prepare accurate operational and business reports, providing regular updates to management.
  • Identify operational gaps and inefficiencies, recommending improvements to processes and service delivery.

Qualifications & Experience

  • Minimum 5 years of hands‑on experience in Air Export / Import operations (freight forwarding).
  • Proven experience in team leadership, supervision, or operations management.
  • Strong working knowledge of customs clearance procedures, export/import regulations, and documentation.
  • Excellent English communication skills, both written and spoken.
  • Strong organizational, analytical, and reporting skills.
  • Positive, self‑driven, and able to perform effectively under pressure.
  • Excellent stakeholder management, interpersonal, and leadership capabilities.

If you believe you fit the requirements for the role, please click APPLY NOW. Alternatively, you can email your CV to Natassha.jham@ambition.com.sg #LI-NPJ

Data provided is for recruitment purposes only. Business License Number: 10C5117. EA Registration Number: R1544135 - Regrettably, only shortlisted candidates will be notified.