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Policy Services Officer

Job description

Our client, an international insurance company in Singapore is looking for candidates to join their expanding business as a Policy Services Officer.

Job Profile Summary:

In this role, you will be working on processing Policy Services requests from customers on a day-to-day basis. You will also work on projects relating to the area of work as well as driving feedback loop to identify process gaps and implementing improvements

Key Responsibilities:



  • Policy Services consists of: - Client level changes, Policy level changes, Beneficiary changes, Pay-out, Statements Management, Enquiries & appeals
  • Manage day to day execution of customer's change requests or escalations
  • Administer customer requests in accordance with guidelines, service standards and quality.
  • Provide timely support and services to Financial Consultants and customers.
  • Develop and maintain process standard operating procedures (SOP) and user guides
  • Drive feedback loop to identify process gaps/opportunities and implementing process improvements
  • Review and sign off UAT test plans and output.

The ideal candidate will possess the following:



  • Diploma or Degree in Business Administration/Management
  • knowledge on insurance plans will be added advantages

Interested candidates are invited to submit your resume to us.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

Data provided is for recruitment purposes only.

Business Registration Number: 200611680D

License Number: 10C5117

EA Personal Registration Number: R22107677



*LI-CP1



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