Process and User Guide Documentation Specialist - 1 yr contract

Location: Singapore, Singapore
Contract Type: Contract
Specialisation: Contracting
Salary: S$6000 - S$8000 per month
REF: BBBH228214_1543284022

JD- Process and User Guide Documentation Specialist (Client Onboarding)

Key Responsibilities

  • ?Writing end user manuals, administration guides, online help guides, training documents and process maps.
  • Ability to understand the lifecycle of process, system architecture and data flows and interactions of user with the system
  • Solicit materials and work from verbal communications across various teams to formulate the user guide
  • Able to navigate around systems and simulate user actions in test environments to create effective user guides with screens
  • Able to create visually impactful and intuitive user guide for the appropriate audience
  • Identify gaps and potential efficiency improvement on mapped processes

Skills and Qualification

  • Bachelor degree in Engineering, Information Management, Business Administration
  • At least 2 years of proven working experience as an operations analyst and at least 2+ years of technical writing experience
  • Exceptional written and verbal communication skills including the ability to effectively interview subject matter experts
  • Must have expertise using the following applications Acrobat Professional and Microsoft Office Application including Visio, Word, PowerPoint, SharePoint.
  • Relevant experience in Client Onboarding.
  • Knowledge of Private Banking industry.
  • Analytic skills and attention to detail is a must
  • Able to work independently.

If you are interested in the role above, email your updated resume to

We regret that only shortlisted candidates will be notified.

Licence Number: 10C5117
EA registration Number R1439496