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Regional Head of Supply Chain - Customer Service

Job description

My clients are a well known players in the confectionary business for the last 100 years. They are currently looking for a Regional Head of Supply Chain - Customer Service to join their well established team within the regional You will be accountable to lead to continuous improvement, development of operational requirements, and key service outcomes for customers.

Your main responsibilities will be:

  • Lead and develop customer service team to enhance its performance by setting clear accountable measures. In addition, build a positive team culture with strong positive engagement.
  • Create and sustain processes to achieve the business goals and objectives within the customer service function.
  • Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.
  • Provide customer focused service to assigned customer accounts
  • Achieve customer service objectives by contributing customer service information, issuing credit notes, resolving problems, implementing change.
  • Handling customer complaints or any major incidents.
  • Work effectively with internal and external peers and the board/stakeholders Directors, Commercial, Finance, Marketing, Supply & Operations team.

Looking for candidates with at least 20 years of experience within the Customer Service Management with 5 years of leadership experience. Working experience in FMCG or confectionery business in MNC environment. The ideal candidate should have excellent leadership qualities and be self and teamwork-driven, analytical, strategic, persuasive, organized, ambitious and result oriented, ability to multi-task, prioritize, and manage time effectively



If you believe you fit the requirements for the role, please click APPLY NOW. Alternatively, you can email your CV to natasha.mehta@ambition.com.sg.



Data provided is for recruitment purposes only. Business License Number: 10C5117. EA Registration Number: R1544135 - Regrettably, only shortlisted candidates will be notified.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer SGD1,000 or SGD350 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.sg/refer-a-friend