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Regional IT Service Desk Manager

Job description

Actively seeking Regional IT Service Desk Manager for a renowned legal institution!

  • Leading legal service provider operating globally
  • High-performing and collaborative work environment
  • Opportunity to work with other regional offices

Job description

Our client is a prominent legal firm with global presence, and one of the leading players in the industry. They are known for delivering high-quality legal advice and solutions to a diverse clientele.

They are actively seeking a skilled Regional IT Service Desk Manager to join their organization. In this role, you will be managing a regional team of 7 members. Your responsibilities will encompass leading and mentoring Service Desk Analysts across Asia, while working closely with the Global Service Desk team. You will also be monitoring queues, calls, and interactions to ensure that all service standards are met and adhered to. You will have a direct reporting line to the Senior IT Service Manager (APAC), ensuring effective communication and support within the team.

If you enjoy working in a high-paced and collaborative environment, this is the role for you!

To qualify, you must have the following:

  • Holds at least a bachelor's degree or equivalent
  • At least 4 years of experience managing and supervising a mature regional IT Service Desk
  • Experience in managing a regional team or proven track record as a people leader
  • Hands-on experience and technical knowledge of Windows 10 Professional, Microsoft 365, Microsoft Active Directory, Exchange, and SCCM
  • Technical expertise of remote technologies such as Citrix, VPN, and DUO Administration
  • Technical knowledge of supporting video conferencing and telephone systems such as Avaya
  • Strong business partnering experience
  • Excellent communication skills to collaborate with stakeholders and management in the region

Should you possess the necessary skills and qualifications, do forward your resume to or make use of the "APPLY NOW" feature. For additional information, please visit

Data provided is for recruitment purposes only.
Business License Number: 200611680D. | Licence Number: 10C5117 | EA Registration Number : R23115522

Regrettably, only shortlisted candidates will be notified.


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