Senior Network Engineer

We are hiring a Senior Network Engineer to join a global Network Operations Center supporting a highly resilient, latency-sensitive infrastructure environment. This role focuses on ensuring network reliability, performance, and fair access across critical platforms.

The position combines deep networking expertise with modern automation and AI-assisted operations. You will work in a fast-paced, client-facing environment, handling real-time monitoring, complex troubleshooting, and customer onboarding across global networks

A key aspect of the role involves developing automation solutions using Python, APIs, and AI-based tools to improve operational efficiency, reduce incident resolution time, and enhance monitoring capabilities. This is a hands-on engineering role requiring strong technical judgment, communication skills, and the ability to operate independently

Key Responsibilities

Customer Connectivity & Provisioning

• Manage onboarding and certification of client connectivity across global data centers
• Implement and maintain network configurations for customer-facing infrastructure
• Collaborate with internal and external stakeholders to validate connectivity and access
• Support scheduled testing and change activities

Customer Support & Communication

• Provide technical support to clients and internal stakeholders
• Manage support tickets and ensure clear, timely communication
• Communicate planned maintenance and infrastructure updates
• Participate in an on-call support rotation

Monitoring & Incident Management

• Monitor network performance and system availability in real time
• Detect, troubleshoot, and resolve network and connectivity issues
• Drive incident response to minimize downtime and impact

Escalation & Troubleshooting

• Act as an escalation point for complex technical issues
• Work cross-functionally with engineering and infrastructure teams
• Lead root cause analysis and incident resolution efforts

Automation & AI Enablement

• Develop automation tools using Python and APIs
• Leverage AI-assisted solutions to improve monitoring and troubleshooting
• Contribute to building a modern, software-driven NOC environment

Packet Analysis & Problem Management

• Perform packet-level analysis to troubleshoot advanced issues
• Investigate network anomalies and data integrity concerns
• Document findings and support continuous improvement initiatives

Candidate Profile

Education & Certifications

• Bachelor's degree in a relevant field preferred
• Industry certifications (e.g., Cisco, AWS, CompTIA) are advantageous
• Exposure to network automation using APIs

Technical Skills & Experience

• Strong experience in network engineering (routing, switching)
• Proficiency in routing protocols (BGP, OSPF)
• Experience with cloud networking environments (e.g., AWS)
• Knowledge of packet analysis tools and UNIX/Linux environments
• Familiarity with monitoring tools and dashboards (e.g., Grafana)
• Exposure to automation and AI-driven operational tooling is a plus