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Terminal Deployment Manager

Job description

Our client, a leading payments infrastructure provider, is looking for an experienced Terminal Deployment Manager to lead the rollout and support of terminalss across enterprise clients. This is a hands-on leadership role focused on smooth deployment, team management, and continuous improvement.

Key Responsibilities:

  • Oversee end-to-end terminal deployment - from planning to execution
  • Set and improve deployment standards, SLAs, and KPIs
  • Lead and train a team on installation and troubleshooting procedures
  • Resolve complex technical issues and ensure PCI-DSS compliance
  • Coordinate with internal teams (Product, Tech, Customer Experience) for process improvement
  • Manage relationships with vendors, logistics partners, and enterprise clients
  • Track performance metrics and report deployment progress

Requirements:

  • At least 5 years in field operations, with at least 3 years in terminal/POS deployment
  • Strong experience in managing large hardware rollouts
  • Knowledge of payment security standards (e.g. PCI-DSS)
  • Technical expertise in POS hardware/software and networking (Wi-Fi, Ethernet, cellular)
  • Familiar with CRM tools and deployment management systems