Customer Service Manager

My client, one of the largest providers of test and assembly services for a wide range of semiconductor devices, is looking for a Customer Service Manager to join their team in Singapore.

Key Responsibilities:

• Develop customer service support to achieve high customer satisfaction and build strong relationships that promote customer loyalty.
• Manage resources to provide direct support to customers and Sales for die support, ensuring revenue and business plan targets are met.
• Monitor sales forecasts and customer demand to ensure UTAC capacity and material purchases are aligned.
• Oversee resources to ensure timely execution of new business offloading into the factory, meeting customer and factory expectations.
• Gather feedback on customer business direction changes and potential new business, providing inputs to sales and business development for strategic planning.

Key Requirements:

• Hold a degree in Engineering, Business Administration, or Marketing Management.
• Possess at least 5 years of working experience in customer service within the semi-conductor industry.
• Demonstrate excellent communication and interpersonal skills and the ability to work collaboratively in a team environment.
• Possess strong analytical skills and the ability to adopt and adapt to changing circumstances.
• Be able to work effectively under pressure in a dynamic environment.

If you believe you fit the requirements for the role, please click APPLY NOW or you can email your CV to jason.kukreja@ambition.com.sg

Data provided is for recruitment purposes only. Business License Number: 10C5117. EA Registration Number: R21103664. Regrettably, only shortlisted candidates will be notified

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