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Lifestyle Concierge

Job description

Our clients are a global leader in loyalty solutions and Concierge services. They're looking for a Lifestyle Concierge to join their team in Singapore. The incumbent will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge services.

Key Responsibilities:

  • Will be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to stablish a credible rapport
  • Strives to leave the customer with a positive customer experience after every contact
  • Providing innovative and resourceful solutions and recommendations to all types of requests
  • Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.
  • Can be highly resourceful, solution-oriented show a strong investigative nature
  • Is actively seeking for the latest and most updated information relative to lifestyle needs and trends to be able to support the lifestyle needs of affluent customers.
  • Provides services as per contractual scope of services and has the creativity to supplement a "no" with credible alternative solutions.
  • Initiates outbound calls in compliance with program needs and requirements.
  • To abide by and uphold all Aspire Lifestyles policies and procedures.
  • To work flexible hours as appropriate to meet the needs of the position (24/7 rosters)
  • To work from other locations across the globe as and when required

Key Requirements:

  • 2+ years of customer service experience in travel/tourism, hospitality, retail, hotel/guest services. Experience in the Concierge industry is an added advantage.
  • Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
  • Omni channel work experience is preferred - phone, email and chat
  • Leisure travel agency experience is preferred
  • Firsthand city knowledge of local events and ability to spot trends nationwide
  • Experience working directly with international contacts for the fulfillment of reservations
  • Proven experience working with affluent customers
  • Strong communication and customer service skills

If you believe you fit the requirements for the role, please click APPLY NOW or you can email your CV to

Data provided is for recruitment purposes only. Business License Number: 10C5117. EA Registration Number: R21103664. Regrettably, only shortlisted candidates will be notified

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