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Senior Account Manager(Travel Payment)

Job description

Senior Account Manager

Overview
We are a global leader in payment processing and information management, delivering secure corporate payment solutions with a focus on innovation and service excellence. We offer competitive compensation and value-based incentives.
This role manages strategic accounts with complex payment needs, ensuring client satisfaction, issue resolution, and business growth.
Key Responsibilities
Account Management. Manage technical support for strategic accounts. Develop service plans and navigate client organizations. Qualify opportunities, improve workflows, and resolve issues promptly. Advocate for clients in reviews and align their needs with internal solutions.
Relationships. Build long-term client partnerships. Identify service needs and drive proactive support. Spot new product opportunities and represent the client voice internally. Manage high-risk accounts.
Growth. Support financial and commercial discussions. Prepare and present client reviews to improve their business. Monitor industry trends and competition.
Collaboration. Drive team initiatives. Partner with technical resources and communicate issue status and risks to stakeholders.
Requirements
Bachelor's degree with six years client-facing experience. Background in account management or service delivery. Fluent in English and Mandarin as you need to engage with Mandarin-speaking stakeholders.
Strong communication, time management, and business acumen. Analytical mindset with proficiency in spreadsheets and presentations. Willing to travel 25%.
Preferred: knowledge of virtual cards and B2B payments, familiarity with REST API, Google Workspace, and Salesforce.