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Sr./Customer Service Representative

Job description

My clients are one of the biggest suppliers of Test and Assembly services for a variety of Semiconductor devices. They're looking for a Sr./Customer Service to join their growing team in Singapore.

Key responsibilities:

  • Provide Incoming Dies visibility to the Factory for planning and execution
  • Analyze customer forecast numbers and work with Customer to pull in dies to fulfill Forecast / AOP/Customer Shipment requirements
  • Co-ordinate customers' loading and shipment priority within the Factory
  • Provide instruction to Planning to execute orders and changes in priorities and orders
  • Provide WIP status, ship-out plan and finished good information to customers
  • Brief internal team on changes in flow / process / customer requirements after understanding customers' specs
  • Work with IT to develop reports for customers and maintain the requirements of these reports (eg. WIP, Lot transaction history, finished goods, billing report)
  • Maintain pricing and sales order creation for billing and shipment
  • Host Customer Visits and Quarterly Business Review meetings

Key requirements:

  • Bachelor's / Master's Degree in English, Business Administration, Engineering or related field
  • 2- 4 years' experience in Customer Service or Production Control, Process Engineer / IE
  • Electronics or IC Manufacturing field is preferable
  • Able to bridge between and build up rapport with customer and internal engineering, logistics & planning team
  • Good skill in English for speaking, reading, writing and listening
  • Basic able to work under pressure environment

If you believe you fit the requirements for the role, please click APPLY NOW or you can email your CV to

Data provided is for recruitment purposes only. Business License Number: 10C5117. EA Registration Number: R21103664. Regrettably, only shortlisted candidates will be notified

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