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*NEW* 12 months Call Centre Specialist x 5-7

Job description

12 months Call Centre Specialist x 5-7

Job Duties:

  • Receive and manage incoming customer orders, inquiries, and complaints through the hotline. Document and record customer information, questions, and grievances.
  • Initiate outbound calls to proactively address issues, orders, or complaints, ensuring customer satisfaction.
  • Resolve customer inquiries and complaints in accordance with standard operating procedures and promptly escalate them to the relevant operations team for resolution.
  • Provide feedback to supervisors regarding areas for improvement based on customer and client feedback.
  • Prepare and submit regular and ad-hoc reports to relevant departments or management detailing all recorded cases in the system.
  • Keep abreast of the latest information on processes, products, price lists, etc.
  • Collaborate with the appropriate operations team for issue resolution, follow-up actions, and effective communication.
  • Foster and maintain positive working relationships with clients and customers.

Job Requirements:

  • Proficient in Microsoft Office
  • Good interpersonal skills, teamplayer
  • Able to start immediately

Interested applicants please send your resume in MS Words format to Claire.chu@ambition.com.sg and attn it to Chu Chin Siew (Claire) (R1989696)

Short listed candidates will be notified
www.ambition.com.sg
EA Registration Number: R1989696
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C5117

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer SGD1,000 or SGD350 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.sg/refer-a-friend